FAQ

1. Can I amend my address or shipping method after placing an order?

Unfortunately, once an order has been placed, we are unable to amend the shipping address or method. Please review your details carefully before confirming your purchase.

2. Can I cancel an order after payment?

According to our [terms and conditions], once an order has been placed and payment is completed, we are unable to change or cancel it.

3. Which payment methods can I use?

We offer a variety of secure and convenient payment options, including:

• Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay
  
• Digital Wallets: Apple Pay, Google Pay, Shop Pay
  
• Local Payment Methods: Bancontact, iDEAL
  
• Flexible Payments: Afterpay
  

All transactions are securely processed, and your personal details remain protected at all times.

 

4. May I include a personal message when I order an item as a gift?

Yes. You may add a personalised message at checkout, just before confirming your order.
Your message will be elegantly printed on a card and enclosed with the package.