物流政策

All orders are dispatched in 6-27 business days (Except pre-order). 

The shipping fees for one bag are:

Standard delivery

- Complimentary within Australia delivery.

- $15AUD for any other international destination.

Express delivery

- $70AUD for worldwide delivery.


Please contact info@monlisse.com if your order has not arrived within the above-mentioned timeframe. Kindly note that at times delays can occur due to customs clearance which are beyond our control. All orders are subject to verification for security reasons. We reserve the right to cancel any orders that do not pass verification and security at our end.


TAXES AND DUTIES:

All prices are exclusive of tax and duties. Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country if your order has been placed from outside Australia and Singapore.


Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs.


PRE-ORDERS TERMS:

Please be aware that because of the "pre-sale" nature of such transactions, you should expect a wait period of approximately eight weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective item. Please note that the shipping window on the product page is an estimate, while we endeavour to ship all orders within the estimated window, in some cases there may be a small delay.


PLEASE WAIT AT LEAST 8 WEEKS FROM THE DATE YOU HAVE PLACED THE PRE-ORDER BEFORE YOU CONTACT US.

We are unable to provide an exact shipping date due to the handmade nature of our products. Most items are shipped within the estimated window and an email with the tracking information will be sent to the email address associated with the order.

If you are no longer able to receive your pre-ordered item at the original shipping address, email us with your order number and the last 4 digits of the card used and we will update the shipping address for you.


SALES ON PRE-ORDERED ITEMS ARE FINAL AND WE CANNOT ACCEPT ANY CANCELLATIONS OR RETURNS UNLESS THE ITEM IS NOT AS DESCRIBED.

In the event of receiving a damaged or incorrect items, you must inform us via email within 48 hours of receiving the items with all the details and evidence. We will review your submission and if we are satisfied that the item you received is different to your order or it has been damaged during shipping, we will replace or refund your order where appropriate.